GUARANTEE TERMS & CONDITIONS

PHIHANDCRAFT HANDMADE FURNITURE

In the unlikely event that your product needs guarantee service, Please contact PhiHandCraft Custom Furniture. After receiving the service request, Phihandcraft will decide at its sole discretion, if the product will be collected for examination/repair, will be (partly) replaced, or if the service request will be rejected. It is determined by law that we have the possibility to repair the guarantee product, if possible, and we are not obliged to the replacement of the furniture. The guarantee remains in force for 2 years starting on the date of delivery. Within those 2 years, the guarantee will gradually expire; after 1 year you might be asked for a financial contribution for possible extra costs that have to be made. GUARANTEE TABLE

The guarantee covers 1 year of complete guarantee on new products. This guarantee is non-transferable and includes all provisions as stated in our specified user guidelines. All other provisions than those specified by us, are not guaranteed. The guarantee covers repair requests of construction and production faults. 0-1 Years of usage – 0% own contributions 1-2 Years of usage – You might be asked for a financial contribution for replacement and/or repair. Costs will be communicated in advance via your Phihandcraft.

IN GENERAL

1. The guarantee is valid from the date of delivery to the first owner, or after a maximum of 30 days from delivery of the furniture piece to the Phihandcraft custom furniture.
2. The guarantee covers repair requests of construction and production faults.
3. The guarantee applies to the piece of furniture. When a piece of furniture changes hands or is resold, this does not affect the application of the guarantee terms and conditions.
4. A number of exclusions apply to these guarantee terms. For this, please see the maintenance instructions for the various product groups below.

EXCLUSIONS & LIMITATIONS

This guarantee does not cover:

• Normal and natural wear and tear
• Wear and tear of wheels and caps
• Wear and tear caused by improper and excessive use and abuse
• Damage caused by normal and natural wear and tear
• Improper assembly of servicing by unqualified persons
• Improper or project-based use of furniture intended for private use
• Exposure of product to undesired heat, moisture, liquids and cleaning products
• Discolouration caused by (sun)light
• Damage caused by sharp, hot, or damp objects
• Environmental influences like undesirable levels of dryness, humidity, light and temperature.
• Vandalism, theft, abuse and damage caused by impacts or accidents
• Damage and stains caused by pets, heat sources, and mould caused by moisture (mildew)
• Stains caused by bodily fluids, body and hair care products
• Discolouration caused by medicine use (chemical reaction)
• Any changes caused by products containing acids or alcohol, as well as solvents
• Unauthorised attempts to clean, repair or modify product
• Photographs of damaged packages delivered by cargo should be taken and a damage assessment report should be made with the cargo officer. Otherwise, the damaged transportation caused by the cargo will be out of insurance.
• Spots and rings caused by unremoved water, moisture and condensation
• Specific characteristics of product and material that are not covered by the guarantee
• Poor maintenance

GUARANTEE CLAIM

In the event of a guarantee claim, the guarantee applies only to the product or product part which is subject to complaint, and not to the entire delivery. A detailed description of the problem and an overview photo as well as a detailed photos are required for evaluation (overview photo taken from 2-3 m. distance, detailed photo taken from 0,7 m. distance). Complaints should be addressed to the original retailer from where you purchased your Phihandcraft product(s), and will only be considered after the presentation of the original purchase agreement.
Please always contact our team first!

 DELIVERY

Please make sure that product delivery can take place without any problems. Building related obstacles like entrances, doors, widths of hallways and staircases, elevators, etc., may not impede damage-free delivery. It must be made possible to comply with applicable legal rules concerning maximum weight limits and safety. The guarantee does not cover 2 years of new condition. We are not liable for possible damage as a result of transporting or installing the furniture yourself, nor for damage caused by incorrect operation and/or self-adjustments or adaptations to the furniture.

BUYER’S OBLIGATION

In the event of missing parts or a damaged product, please contact your PhiHandCraft Team immediately. We strongly advise you to never carry out repairs yourself, as this will invalidate the guarantee.

DAMAGES DUE TO OTHER PRODUCTS

Damages due to other products, like cleaning sprays, impregnation agents and maintenance products other than prescribed by manufacturer specifically for your product, denim stains and other stains caused by non-colourfast materials, damage caused by hook and loop fastener, zippers and other sharp clothing attachments, and damage caused by sticky or sweet substances, acids, plasticisers and bleach, are all excluded from the guarantee.

IMPORTANT INFORMATION

LEGS, CAPS AND FELTS

While purchasing your furniture, please make sure that legs, caps or wheels are suitable for the floor surface where the furniture is to be positioned. This, to protect your floor. Please inform the store representative about the floor surface where your furniture is to be placed. This may prevent caps and wheels to leave signs of use on your floor. Phihandcraft cannot be held responsible for any damage caused by caps or wheels. Note: after cleaning the floor, don’t leave moisture in the area of your furniture.

ODOUR

New products spread a specific odour. Depending on the material and composition of the furniture, it can take several weeks or months before such odour disappears. Climate and use of the product will also effect the retainment of odour. Natural products, like leather and wood, will always keep their specific odours.

LIGHT

Any material will change unavoidably when exposed to (sun)light. Therefore, protect your valuable (new) furniture from direct (sun)light and extreme light sources. Strong light, and especially sunlight, will change material surfaces and can cause fading to the parts that are directly exposed to the light source within a few weeks. Depending on the material, your furniture will show dark or light discolouration. Although this cannot be entirely prevented, closing (roller) blinds will protect your furniture against direct and strong sunlight.

DRY AIR IS HARMFUL TO PEOPLE AND WILL DAMAGE MATERIALS

Air that is too moist, as well as air that is too dry due to excessive heating, will damage your furniture. Do not place your furniture near heaters, radiators or other sources of heat, and avoid temperatures above 23°C. We recommend an air humidifier for rooms with central heating. Climate control is especially important for wooden furniture: it is recommended to place thermometers and moisture meters in these rooms.

THE USE OF UNIQUE, NATURAL MATERIALS

Furniture that is (partly) made of natural products, is always unique. Because of natural characteristics of leather and wood, we can never guarantee absolute similarity in colour and/or structure between different furniture pieces.

MAINTENANCE

It is highly recommended to maintain your furniture on a regular basis. As a user it is important to keep your furniture in good condition. For this reason we advise you to read the maintenance instructions in this guide carefully.

CHAIRS AND BENCHES

LOAD/WEIGHT

A weight restriction of 120 kg per seating space applies to all of our sitting furniture. Our chairs, especially the cantilever chairs, are not suitable to “plop down on” (short, extreme overload). For extra tall or heavy people, we recommend to customise the furniture in width and/or height, as overloading your furniture will cause premature wear and damage.

ELECTROSTATIC CHARGE

Furniture fabrics and other primarily synthetic materials have a natural conductivity and can only absorb a limited amount of moisture. The electrostatic charge is normally caused by dry air, especially in the winter and in combination with synthetic materials like carpet, curtains, fabric upholstery, cushions, blankets, etc. In such cases, it is important to optimise your indoor climate. You can raise the air humidity using a sprayer with distilled water to somewhat moisten your upholstery. Or you can wipe your upholstery with a damp cloth. Moistening your carpet thoroughly with distilled water does wonders as well. The guidelines of your carpet dealer are leading in this.

PRODUCT SPECIFIC AND MATERIAL SPECIFIC CHARACTERISTICS

Regardless of material, construction, production and price, the qualitative evaluation of your furniture includes 3 important product characteristics that will lead to natural modification of your furniture by normal use. These characteristics cannot be prevented and are therefore not covered by the guarantee.
• Materialspecific characteristics: for example, natural characteristics of leather or wood
• Modelspecific characteristics: for example, originating from the shape of the model
• Userspecific characteristics: for example, the appearance of a favourite spot on your seating furniture

DISCOLOURATION, NON-COLOURFAST FABRICS l COLOUR MIXING

In the course of time, light fabric and leather colours will show discolouration, caused by contact with other, non-colourfast, materials. For example, dark pants or jeans will give off colour on the light upholstery of the furniture. This is not caused by the quality of the upholstery fabric or leather, but is caused by material characteristics of other, non-colourfast types of fabric. Light upholstery (fabric or leather) in combination with dark or intense colours, like dark red, dark blue, black, etc., can cause colour mixing. This is also a wellknown phenomenon in the clothing industry. Suede leather or microfibers can cause slight rub traces. To avoid this, carefully vacuum the upholstery at an early stage or wipe it with a damp cloth (textiles must be washed). Leather and fabrics which do not form part of the phihandcraft standard collection, are not covered by our guarantee. Contact the respective supplier for the guarantee conditions applicabl

WEIGHT SEPARATE PARTS

Armrests, parts with a function and/or supporting parts for feet support a maximum weight of 20-35 kilo. In any case, these parts are not suitable to support a total body weight.

COLOUR DEVIATION

It is possible that you may note slight differences in shades of colour between your new furniture and the colour sample showed before purchase, or furniture you already own. In particular, this applies to natural fibres and leather. We cannot guarantee absolute colour uniformity between different furniture pieces. We advise you to enclose the original colour sample, when reordering furniture. If this is not available, you can first request a production sample for approval.

CAPS AND WHEELS

Wearing of broken caps are not covered by the guarantee, regardless of the period of use. Caps or wheels may leave marks on your floor. phihandcraft will not accept responsibility for any damage to floors caused through caps or wheels.

TABLES

MEASURING, SETTING UP AND ALIGNMENT

When buying furniture, measuring during the planning process and alignment during the delivery process is very important. Since floors, walls, and ceilings aren’t straight, during the installation and assembly of the furniture, surface imperfections can be expected.

AIR HUMIDITY

Wood reacts strongly to environmental factors like cold/warmth, and air humidity. Especially the winter is a hard time for your wooden furniture. The wood will probably warp and/or will show small cracks. This is a natural characteristic of real wood and therefore no valid reason for complaints. The quality of your solid wooden furniture is best preserved in a relative air humidity of 45-60%. You can measure the air humidity with a hygrometer. Please note that especially in newly-built houses the atmosphere is extremely dry due to very good insulation. In this situation, it is absolutely necessary that you pay extra attention to the air humidity. To ensure an indoor climate with an optimal air humidity level, we advise you to place an air humidifier. An air humidifier contributes to the preservation of your wooden furniture, and helps (to a certain extent) to prevent the wood from drying out or cracking. Additionally, the device will contribute to a healthier living environment, reducing dehydrated skin, burning eyes, or irritation of airways. In the beginning, newly-built houses are often damp. If this is the case, place your furniture at a distance of at least 10 cm from your walls, to ensure a good air circulation. It is also recommended to ventilate rooms on a regular basis.

SPARE PARTS AND WEAR PARTS

Using replacement parts of other manufacturers, may be dangerous. Only original parts or parts that have been approved by the manufacturer, are allowed.

GENERAL MAINTENANCE TIPS

To keep your furniture in good condition for a long time, it should be regularly maintained. For this surface maintenance little effort is required. It is sufficient to dust off the wood on a regular basis with a soft, dry cloth or a moist chamois leather cloth (shammy) in the direction of the wood grain. Use clean cotton cloths and do not use microfiber cloths or pencil eraser, which may contain fine particles and cause scratches on the surface. All used cloths must be thoroughly cleaned and rinsed with water. Never use a steam cleaner. You can also add a little bit of dish soap to the water. But watch out for dish soap with added bleach (such as lemon extract). Never use cleaning

COLOUR AND STRUCTURE DIFFERENCES

Please realise that wood is a natural product. No two trees are alike. For this reason there may be structural differences or differences in colour in comparison to the wood sample used in stores. For this reason every piece of furniture has its own unique wood image. This gives your Phihandcraft furniture an exclusive look and feel. When opting for a Phihandcraft product in varnished wood, keep in mind the colour of your product can differ somewhat from the original sample. This because every lot of wood is unique and therefore reacts differently to the varnish. Also specific model-dependant production techniques such as framed or panelled fronts, vertical and horizontal veneer direction, slip matched veneer for optical demarcation, veneer and solid wood combinations, top- and plinth joints, “thick edges” or the adhesion of the parquet for shape retention, lead, independent of the type of wood, position and light angle, to lighter and darker colour and structure accents. These natural colour differences are part of the products natural resources and an essential and differentiating characteristic of authenticity. Direct (sun) light will cause the wood to take on its definitive colour. This process will, depending on exposure to sun/day light, take some time (six months to one year). Strong light and specifically direct sunlight will cause the material surface to change and can bleach parts of your furniture that are exposed to it within weeks. Depending on the material, your furniture can change to either a lighter or darker shade. This cannot be wholly prevented, however keeping blinds and curtains shut significantly reduces the influence of direct sunlight. On the other hand light also causes the initial colour differences to diminish in time. Do not place hot objects directly on the wood, this causes rings that cannot be removed afterwards.

CHARACTERISTICS PREMIUM QUALITY

Natural wood characteristics, such as knots and other natural blemishes, medullary rays (in oak), colour and structural differences, black pits and small (filled) knots, can and may in limited amount appear on your product. Open defects and larger knots may be present on the under and insides of the side rails of your furniture piece. These characteristics are no reason for complaints.

CHARACTERISTICS KNOTTED QUALITY

Wood that shows original knots is often called rustic wood. This wood shows the irregular traits of the natural world it comes from: the place where a tree originally branched out or started growth. The knots (also called knobs) and cracks are filled using black stone glue, so that they remain perfectly visible and give your table a modern look and feel. Our rustic quality table tops can and may contain knots, cracks and small open defects as well as darker coloured pitch streaks and differing colour patterns in the various sections. Phihandcraft wood is finished with varnish or oil. Every finishing asks for a specific treatment.

MAINTENANCE ADVICE FOR OILED PRODUCTS

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Oil finishing makes the most out of the natural appearance of solid wood. This, however, can make your product more prone to moisture and stains in comparison to a varnished product. Spilled fluids must therefore be removed immediately. Light scratches and stains can be treated with a special sponge. Sanding down lightly in the direction of the wood grain. After that a new layer of oil must be applied. Never use corrosive dissolving products or cleaning agents with an abrasive effect! .For daily maintenance do not use cleaning agents. Wipe down with a slightly moistened cloth, afterwards dry off using a dry cloth. Depending on the appearance and use, treat the wood several times a year with the corresponding oil. Use the oil as noted in the user manual. When your newly delivered table appears a bit dry (this can be due to the change of environment and therefore change of air humidity), it is wise to treat it with oil directly.

MAINTENANCE ADVICE FOR VARNISHED | STAINED PRODUCTS

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For daily maintenance do not use cleaning agents. Wipe down using a slightly damp cloth. Dry off using a dry cloth afterwards. The varnish only reaches its maximum hardness after two months, please treat your furniture with extra care during this first period. Coffee or wine stains (etc.) should be removed immediately with (diluted) mild detergent and small amounts of water. Never use wax, wax-containing products or cleaning agents with a scouring effect.

Regardless of how the order is made, this agreement is required and will govern the terms and conditions of your purchase. As a condition of your purchase you agree to all terms of this Agreement.

Custom Items: Custom items may be returned in original purchase condition, with prior notification and approval from our staff, within seven (7) days of receipt, less a 50% depositr-restocking fee. Return freight is the responsibility of the customer. Upon receiving returned merchandise, phıhomeart will inspect the item[s] for damage, and if in acceptable condition, issue the appropriate refund. Returns will not be accepted for furniture that has been damaged, mishandled, abused or neglected, as determined in the sole and exclusive discretion of phıhomert.

 Non-custom items: Any non-custom items may be returned, with prior notification to our sales staff, within seven (7) days of receipt, less a 40% deposit- restocking fee. Upon receiving returned merchandise phihomeart will inspect the item[s] for damage, and if in acceptable condition, will issue the appropriate refund. Returns will not be accepted for furniture that has been damaged, mishandled,abused or neglected, as determined in the sole and exclusive discretion of phihomeart.

 CHANGE ORDERS
Any changes to the order (e.g. change to wood, stain or other options) must be made within three (2) calendar days after the order is placed. Changes to an order made after 2 calendar days (excluding the purchase of additional products) will be subject to a Change Order Fee in addition to the cost of the item or option being replaced. No offset or credit will be provided for previous canceled options. Phihomeart is not responsible for changes requested by the customer. Please contact Phihomeart for detailed order change fees.

PREPARING YOUR HOME FOR YOUR NEW FURNITURE

Customer assumes full responsibility for sufficient clearing of the area (e.g., doorways, hallways, stairways, etc.) in Customer's home to allow for delivery of the furniture, and reloading/ hook up of any electronic components (as applicable). Customer assumes full responsibility for ensuring that furniture will fit the space, purpose and use intended by Customer. phıhomeart and its delivery staff shall not be responsible for moving current furniture or obstructions during the delivery process. Customer's failure to prepare the intended location for delivery, as determined in the sole and exclusive discretion of phıhomeart and its delivery staff, may prevent delivery from occurring and therefore result in re-delivery charges. 

In the dimensions of your furniture, a specific size is given due to the nature of the product, especially for products with live edges. These dimensions may show slight deviations due to the nature of the product

The measurements provided by phıhomeart are either case width or outer most corners of the pieces. Customer assumes all risk regarding determinations of furniture size and fit. phihomeart disclaims all representations provided and shall not be liable for any errors in information provided. .In no event shall a mistake in size or fit of furniture result in invalidation of an order or refund. All returns will be handled per Phihomeart's Return Policy as set forth herein.